Your satisfaction with your purchase is our main priority!
For Hair Products:
We do not offer any form of exchange but a refund is permissible. You may return your unopened items in their original packaging within 7 days of your purchase with a receipt or proof of purchase. If 7 days have passed since your purchase, we cannot offer you a refund.
Upon receiving the returned item, we will fully examine it and notify you within 24 hours via email if you're eligible for a refund. If the item passes inspection, we will refund your purchase price to your original method of payment. Please allow 2-7 business days for the refund to be posted to your account. If the item is damaged, used and does not pass inspection we will return the item back to you.
For Hair Extensions & Wig Orders:
(NO RETURNS OR EXCHANGE ON ANY CUSTOM CLOSURE OR FRONTAL WIGS - IT IS FINAL SALE!!!!)
If there is any discrepancy, defect or any dissatisfaction with your custom wig order, you have up to 5 days after the pick up or ship date to address the issue us and get it fixed. If NOT a repair fee will apply.